Refund policy

Refund & Exchange Policy

Thanks for shopping at MADAINCHINA.COM

If you are not entirely satisfied with your purchase, we are here to help.

 

Refunds

Refunds are only available if items are out of stock, or issue with quality of products. A refund can be claimed only if products are found damaged prior any usage and must be unused and in the same condition received.

Once we receive your item, inspection and notification of receive will be noticed. Immediate notification will be sent out on the status of your refund after inspection of the item.

Exchanges

Exchanges are only available for changes in sizes of the item itself. Note that, exchanges are not available for all brands and items. We don't charge any additionally fees (service fees or handling fees) for size exchange. If you were to make an exchange, please first contact customer support through email. The items must be unused and in the same condition received. All close-fitting, personal clothing are not exchangeable. Also, customer is responsible for all costs of shipping and loss or damage during the return of products.

We offer Free Exchange Shipping to following country/region:

China Mainland, Hong Kong SAR, Macau SAR, Taiwan Province.

 

You may submit your Exchange Request at (http://returns.madainchina.com) OR contact our Wechat Customer Service (madainchina_2)

 

Returns and Refunds of products due to any reasons beside quality issues are not accepted.

Contact Us

If you have any questions on how to return your item to us, contact us through email (info@madainchina.com). We will reply your email as soon as possible, please be patient and we thrive to solve your problem.