Untitlab Heel Sneaker (LOVE IS LOVE)

Processing Time: 2-10 business days

Pre-Order Items : 2-4 weeks 

Most of our orders shipped out within 5 days. However, due to the high volume of orders, and many brand officials only have limited production capacity, so it may take longer to for us process your order. We are trying our best to ship out your order as soon as possible.

Shipping Policy

Q: Is this website legit or Are those products authentic ?

A: Our products are come from brand officials and we are also official resellers for those brands. Additionally, we are a legal company registered in Hong Kong SAR, and it is strictly prohibited to sell counterfeit products. 

Q: How long Does shipping takes ?

A: It takes 1-3 business days to process your order, 5-10 days to deliver. However, there is possibility that the delivery can be delayed due to flight control or weather influence.Shipping Policy

Q: Where does MADA IN CHINA shipping covered ?

A: We ship worldwide. 

Q: May I return or exchange if size does not fit ?

A:  Detail can be found in our Refund Policy

Q:Will there be extra tax for my order?

A:Normally it will not be charged extra duties but it mostly depends on local customs.

Q:How does centimeter convert to inch?

A:1cm=0.39inch

Q:Do we have offline stores?

A:No, we only provide online shopping services.

Q:Why did I get a refund?

A:We email inform our customers when the product is a pre-order item or out of stock. If you did not receive the mail from us, it might be spammed by your mailbox.We issue a refund if the product you have purchased is sold out.